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CONTACT

Four desks, each with an owner and a reply time

Commercial enquiries are handled separately from editorial and never routed to the testing team. If a number on this site is wrong, the corrections desk answers within a working day.

4: routed desks
1 day: corrections reply
2: score changes after challenge
0: commercial in editorial

WHERE TO WRITE

Pick the desk that fits your enquiry

Each desk has an owner, an address and a response time we hold ourselves to. Picking one sets the form below.

Two working days

General enquiries

Questions about the site, our data, or anything that does not fit the other three desks.

Editorial desk — shared inbox

hello@oddsmark.example

One working day

Editorial corrections

A figure on the site that looks wrong — a margin, a withdrawal time, an offer term or a score.

Ellis Hartnoll, Head of Testing

corrections@oddsmark.example

Five working days

Partnerships

Affiliate agreements, data licensing and advertising. Operators start here.

Commercial — separate from editorial

partners@oddsmark.example

Two working days

Press and media

Comment, data requests and interview enquiries from journalists and researchers.

Priya Nandakumar, Regulation Correspondent

press@oddsmark.example

SEND A MESSAGE

Writing to general enquiries

If your question is about a specific figure, the corrections desk will get you a faster answer.

Reporting a wrong figure

1The page and the figureA link and the exact number you are questioning — “Kestrel, 3.4% margin, compare table”.
2What you believe it should beWith the source if you have one: a screenshot, a market page, or your own measurement.
3When you saw itPrices move. A figure that was right on Monday may not be on Friday, and the date tells us which.

Score changes after challenge

Harbour — payment timings14 May 2026Harbour disputed our published withdrawal window as slower than its own records. We re-ran three withdrawals, all cleared inside two hours, and the published figure is now “under 2 hrs”. Its payments score rose accordingly.

Stadion — payment timings2 March 2026Stadion challenged a withdrawal figure measured over a bank holiday weekend. We re-timed six withdrawals on ordinary days and the published window is now “1 — 3 hrs”.

How we review

ROUTING

Six common enquiries, and where they belong

If you want toDeskAddress

A number on the site looks wrongEditorial correctionscorrections@oddsmark.example A bookmaker is missing from the guideGeneral enquirieshello@oddsmark.example You represent an operatorPartnershipspartners@oddsmark.example You want to license our margin dataPress and mediapress@oddsmark.example You want to write for usEditorial correctionsellis@oddsmark.example

You have a complaint about a bookmakerNot us — see belowStart with the operator

WHAT WE CANNOT DO

Four things to take elsewhere

We are a review publication, not an operator or a regulator. Saying so plainly saves you a week of waiting.

Resolve a dispute with a bookmakerWe are not a regulator or an ombudsman. Start with the operator’s complaints process, then escalate to its licensing body or the named ADR service in its terms.

Recover a balance or unlock an accountWe hold no relationship with your account and cannot see it. Only the operator can act on it.

Give betting adviceOur predictions are editorial and published free. We do not offer tips, staking plans or one-to-one advice.

Help with a gambling problem directlyBut we will point you to the right place. Every licensed operator offers limits, time-outs and self-exclusion, and national support services are free and confidential.

COMPANY DETAILS

Who you are writing to

Oddsmark holds no gambling licence because it takes no bets. It is independently owned, with no operator holding any interest in the company.

About Oddsmark How we make money

Publisher: Oddsmark Media Ltd
Registered office: Unit 4, Ashfield Works, Manchester M4
Company number: 14827365
Editorial policy: Published in full on the how we review page
Funding: Affiliate commissions, advertising and data licensing