Talk to a human
Every message reaches a person on the team — no ticket bots, no canned first reply. Pick the right channel and we will get to it fast.
3h 12m
Median first reply
97%
Resolved in one reply
7 days
Support week
All systems operational
Grading, payments and alerts running normally.
Account & billing
Subscriptions, refunds, payment issues, access problems.
support@sportpulse.exampleBecome a tipster
Applications, verification of an existing record, payouts.
tipsters@sportpulse.examplePartnerships & data
Affiliates, media rights, odds feeds, API access.
partners@sportpulse.examplePress
Interviews, statistics requests, brand assets.
press@sportpulse.example
// Before you write
Answers to the four most common messages
My subscription did not activate
Payments settle in under a minute. If access has not appeared after five, send us the email on the receipt and we will fix it manually.
A pick was graded incorrectly
Include the pick and the settlement source. Grading disputes are reviewed by a human within four hours.
I want my data deleted
Write from the account email. Deletion is permanent and removes your subscription history.
Do you offer phone support?
No. Everything runs through email so there is a written record of what was agreed.
Registered office
SportPulse Analytics Ltd., 18 Harbour View, 115 26 Athens, Greece.
Support hours
Mon–Fri 08:00–22:00 CET. Sat–Sun 10:00–20:00 CET. Matchday cover until the final whistle.
Responsible play
We do not accept bets and we do not take a cut of them. If gambling stops being fun, use the self-exclusion tools in your account.
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