{"id":33762,"date":"2026-09-06T00:33:31","date_gmt":"2026-09-05T23:33:31","guid":{"rendered":"http:\/\/localhost:8888\/cancellation-refunds\/"},"modified":"2026-09-06T00:33:31","modified_gmt":"2026-09-05T23:33:31","slug":"cancellation-refunds","status":"publish","type":"page","link":"https:\/\/preview.sportpulse.anpsthemes.com\/academy\/cancellation-refunds\/","title":{"rendered":"Cancellation &#038; Refunds"},"content":{"rendered":"<div class=\"is-switch anps-academy-subnav alignfull wp-block-sportpulse-academy-subnav\"><div class=\"anps-academy-subnav__inner\"><div class=\"anps-academy-subnav__switch\"><span class=\"anps-academy-subnav__label\">Document<\/span><span class=\"anps-academy-subnav__chips\"><a class=\"anps-academy-subnav__chip\" href=\"\/academy\/privacy-policy\/\">Privacy Policy<\/a><a class=\"anps-academy-subnav__chip\" href=\"\/academy\/terms\/\">Terms &amp; Conditions<\/a><a class=\"anps-academy-subnav__chip\" href=\"\/academy\/cancellation-refunds\/\">Cancellation &amp; Refunds<\/a><a class=\"anps-academy-subnav__chip\" href=\"\/academy\/cookie-policy\/\">Cookie Policy<\/a><\/span><\/div><a class=\"anps-academy-subnav__right\" href=\"\/academy\/safeguarding\/\">Safeguarding<svg class=\"anps-icon\" width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-arrow-right\"><\/use><\/svg><\/a><\/div><\/div>\n\n<div class=\"is-compact is-plain anps-academy-page-hero alignfull wp-block-sportpulse-academy-page-hero\" style=\"--anps-photo-opacity:0.4\"><span class=\"anps-academy-veil is-deep\" aria-hidden=\"true\"><\/span><div class=\"anps-academy-page-hero__inner\"><nav class=\"anps-academy-crumbs\" aria-label=\"Breadcrumb\"><a class=\"anps-academy-crumbs__link\" href=\"\/academy\/\">Home<\/a><svg class=\"anps-icon\" width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-chevron-right\"><\/use><\/svg><a class=\"anps-academy-crumbs__link\" href=\"\/academy\/privacy-policy\/\">Legal<\/a><svg class=\"anps-icon\" width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-chevron-right\"><\/use><\/svg><span class=\"anps-academy-crumbs__here\">Cancellation<\/span><\/nav><p class=\"anps-academy-kicker is-dark\">Updated 1 September 2026<\/p><h1 class=\"anps-academy-page-hero__title\">Cancellation &amp; Refunds<\/h1><p class=\"anps-academy-page-hero__lede\">What happens when a place, a camp booking or a session is cancelled, by you or by us.<\/p><\/div><\/div>\n\n\n<div class=\"wp-block-group alignfull anps-ac-band anps-ac-legal__doc has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"anps-academy-legal-doc alignwide wp-block-sportpulse-academy-legal-doc\"><aside class=\"anps-academy-legal-doc__rail\"><span class=\"anps-academy-legal-doc__label\">Contents<\/span><nav class=\"anps-academy-legal-doc__contents\" aria-label=\"Contents\"><a class=\"anps-academy-legal-doc__item\" href=\"#leaving-a-programme\"><span class=\"anps-academy-legal-doc__num\">01<\/span>Leaving a programme<\/a><a class=\"anps-academy-legal-doc__item\" href=\"#camp-bookings\"><span class=\"anps-academy-legal-doc__num\">02<\/span>Camp bookings<\/a><a class=\"anps-academy-legal-doc__item\" href=\"#injury-and-illness\"><span class=\"anps-academy-legal-doc__num\">03<\/span>Injury and illness<\/a><a class=\"anps-academy-legal-doc__item\" href=\"#cancelled-by-the-academy\"><span class=\"anps-academy-legal-doc__num\">04<\/span>Cancelled by the academy<\/a><a class=\"anps-academy-legal-doc__item\" href=\"#trials-and-assessments\"><span class=\"anps-academy-legal-doc__num\">05<\/span>Trials and assessments<\/a><a class=\"anps-academy-legal-doc__item\" href=\"#how-to-cancel\"><span class=\"anps-academy-legal-doc__num\">06<\/span>How to cancel<\/a><\/nav><div class=\"anps-academy-legal-doc__ask\"><span class=\"anps-academy-legal-doc__asklabel\">Questions<\/span><a class=\"anps-academy-legal-doc__asklink\" href=\"\/academy\/contact\/\">Contact the office<svg class=\"anps-icon\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-arrow-right\"><\/use><\/svg><\/a><\/div><\/aside><div class=\"anps-academy-legal-doc__body\"><section class=\"anps-academy-legal-doc__section\" id=\"leaving-a-programme\"><div class=\"anps-academy-legal-doc__head\"><span class=\"anps-academy-legal-doc__num\">01<\/span><h2 class=\"anps-academy-legal-doc__title\">Leaving a programme<\/h2><\/div><div class=\"anps-academy-legal-doc__rows\"><div class=\"anps-academy-legal-doc__row\"><span class=\"anps-academy-legal-doc__term\">Mini &amp; Junior Pathway<\/span><span class=\"anps-academy-legal-doc__rowtext\">Two weeks\u2019 notice in writing. Fees already paid for a term are credited to the next block rather than refunded.<\/span><\/div><div class=\"anps-academy-legal-doc__row\"><span class=\"anps-academy-legal-doc__term\">Performance Squads<\/span><span class=\"anps-academy-legal-doc__rowtext\">One month\u2019s notice in writing. A squad place cannot be paused mid-term except for injury certified by our physio.<\/span><\/div><div class=\"anps-academy-legal-doc__row\"><span class=\"anps-academy-legal-doc__term\">Full-Time Elite<\/span><span class=\"anps-academy-legal-doc__rowtext\">One term\u2019s notice in writing. Boarding is charged to the end of the notice period.<\/span><\/div><div class=\"anps-academy-legal-doc__row\"><span class=\"anps-academy-legal-doc__term\">Adult Coaching &amp; Club<\/span><span class=\"anps-academy-legal-doc__rowtext\">One month\u2019s notice. Membership is rolling and can restart later without a new joining fee.<\/span><\/div><\/div><\/section><section class=\"anps-academy-legal-doc__section\" id=\"camp-bookings\"><div class=\"anps-academy-legal-doc__head\"><span class=\"anps-academy-legal-doc__num\">02<\/span><h2 class=\"anps-academy-legal-doc__title\">Camp bookings<\/h2><\/div><div class=\"anps-academy-legal-doc__rows\"><div class=\"anps-academy-legal-doc__row\"><span class=\"anps-academy-legal-doc__term\">More than seven days before<\/span><span class=\"anps-academy-legal-doc__rowtext\">Transfer to another camp date free of charge, or a full refund.<\/span><\/div><div class=\"anps-academy-legal-doc__row\"><span class=\"anps-academy-legal-doc__term\">Within seven days<\/span><span class=\"anps-academy-legal-doc__rowtext\">The fee is held as credit against another camp within twelve months. No cash refund.<\/span><\/div><div class=\"anps-academy-legal-doc__row\"><span class=\"anps-academy-legal-doc__term\">Non-attendance<\/span><span class=\"anps-academy-legal-doc__rowtext\">No refund or credit where a child does not attend and no notice is given.<\/span><\/div><div class=\"anps-academy-legal-doc__row\"><span class=\"anps-academy-legal-doc__term\">Cancelled by us<\/span><span class=\"anps-academy-legal-doc__rowtext\">A full refund, or a transfer to another date, at your choice. Camps have never been cancelled for weather.<\/span><\/div><\/div><\/section><section class=\"anps-academy-legal-doc__section\" id=\"injury-and-illness\"><div class=\"anps-academy-legal-doc__head\"><span class=\"anps-academy-legal-doc__num\">03<\/span><h2 class=\"anps-academy-legal-doc__title\">Injury and illness<\/h2><\/div><p class=\"anps-academy-legal-doc__text\">Fees are paused from the date our physio receives a medical note, and the player\u2019s place is held for the length of the term. A player away for four weeks or more with a medical note may pause fees on any programme. Short absences are not refunded, because the coach and the court are booked either way.<\/p><\/section><section class=\"anps-academy-legal-doc__section\" id=\"cancelled-by-the-academy\"><div class=\"anps-academy-legal-doc__head\"><span class=\"anps-academy-legal-doc__num\">04<\/span><h2 class=\"anps-academy-legal-doc__title\">Cancelled by the academy<\/h2><\/div><p class=\"anps-academy-legal-doc__text\">Where a session is cancelled by us it is rescheduled within the same term. If it cannot be rescheduled, that session is credited against the next month\u2019s fee. Ten of our twelve courts play year-round, so weather cancellations do not arise in practice.<\/p><\/section><section class=\"anps-academy-legal-doc__section\" id=\"trials-and-assessments\"><div class=\"anps-academy-legal-doc__head\"><span class=\"anps-academy-legal-doc__num\">05<\/span><h2 class=\"anps-academy-legal-doc__title\">Trials and assessments<\/h2><\/div><p class=\"anps-academy-legal-doc__text\">Trial and assessment fees are refunded in full where we cancel or cannot offer an alternative date. Where you cancel with less than 48 hours\u2019 notice, the fee is held as credit for a future date.<\/p><\/section><section class=\"anps-academy-legal-doc__section\" id=\"how-to-cancel\"><div class=\"anps-academy-legal-doc__head\"><span class=\"anps-academy-legal-doc__num\">06<\/span><h2 class=\"anps-academy-legal-doc__title\">How to cancel<\/h2><\/div><p class=\"anps-academy-legal-doc__text\">In writing to office@rowanhall.example, or on a cancellation form at the clubhouse desk. Notice runs from the date we receive it, not the date of the last session attended. We acknowledge every cancellation in writing within one working day \u2014 if you have not had one, assume we have not received it.<\/p><\/section><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull anps-ac-band is-end anps-ac-legal__index has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"is-links anps-academy-cards alignwide is-legal-index wp-block-sportpulse-academy-cards\" style=\"--anps-cards-min:240px;--anps-cards-gap:20px\"><div class=\"anps-academy-cards__grid\"><a class=\"anps-academy-cards__card\" href=\"\/academy\/privacy-policy\/\"><span class=\"anps-academy-cards__icon is-square\"><svg class=\"anps-icon\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-file-text\"><\/use><\/svg><\/span><span class=\"anps-academy-cards__body\"><span class=\"anps-academy-cards__row\"><span class=\"anps-academy-cards__title is-serif\">Privacy Policy<\/span><svg class=\"anps-icon\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-arrow-right\"><\/use><\/svg><\/span><p class=\"anps-academy-cards__text\">Updated 1 September 2026<\/p><\/span><\/a><a class=\"anps-academy-cards__card\" href=\"\/academy\/terms\/\"><span class=\"anps-academy-cards__icon is-square\"><svg class=\"anps-icon\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-file-text\"><\/use><\/svg><\/span><span class=\"anps-academy-cards__body\"><span class=\"anps-academy-cards__row\"><span class=\"anps-academy-cards__title is-serif\">Terms &amp; Conditions<\/span><svg class=\"anps-icon\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-arrow-right\"><\/use><\/svg><\/span><p class=\"anps-academy-cards__text\">Updated 1 September 2026<\/p><\/span><\/a><a class=\"anps-academy-cards__card\" href=\"\/academy\/cancellation-refunds\/\"><span class=\"anps-academy-cards__icon is-square\"><svg class=\"anps-icon\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-file-text\"><\/use><\/svg><\/span><span class=\"anps-academy-cards__body\"><span class=\"anps-academy-cards__row\"><span class=\"anps-academy-cards__title is-serif\">Cancellation &amp; Refunds<\/span><svg class=\"anps-icon\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-arrow-right\"><\/use><\/svg><\/span><p class=\"anps-academy-cards__text\">Updated 1 September 2026<\/p><\/span><\/a><a class=\"anps-academy-cards__card\" href=\"\/academy\/cookie-policy\/\"><span class=\"anps-academy-cards__icon is-square\"><svg class=\"anps-icon\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-file-text\"><\/use><\/svg><\/span><span class=\"anps-academy-cards__body\"><span class=\"anps-academy-cards__row\"><span class=\"anps-academy-cards__title is-serif\">Cookie Policy<\/span><svg class=\"anps-icon\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-arrow-right\"><\/use><\/svg><\/span><p class=\"anps-academy-cards__text\">Updated 1 September 2026<\/p><\/span><\/a><a class=\"anps-academy-cards__card\" href=\"\/academy\/safeguarding\/\"><span class=\"anps-academy-cards__icon is-square\"><svg class=\"anps-icon\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-shield-check\"><\/use><\/svg><\/span><span class=\"anps-academy-cards__body\"><span class=\"anps-academy-cards__row\"><span class=\"anps-academy-cards__title is-serif\">Safeguarding<\/span><svg class=\"anps-icon\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><use href=\"#anps-i-arrow-right\"><\/use><\/svg><\/span><p class=\"anps-academy-cards__text\">Full policy page<\/p><\/span><\/a><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>What happens when a place, a camp booking or a session is cancelled, by you or by us.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"footnotes":""},"class_list":["post-33762","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/preview.sportpulse.anpsthemes.com\/academy\/wp-json\/wp\/v2\/pages\/33762","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preview.sportpulse.anpsthemes.com\/academy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/preview.sportpulse.anpsthemes.com\/academy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/preview.sportpulse.anpsthemes.com\/academy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/preview.sportpulse.anpsthemes.com\/academy\/wp-json\/wp\/v2\/comments?post=33762"}],"version-history":[{"count":0,"href":"https:\/\/preview.sportpulse.anpsthemes.com\/academy\/wp-json\/wp\/v2\/pages\/33762\/revisions"}],"wp:attachment":[{"href":"https:\/\/preview.sportpulse.anpsthemes.com\/academy\/wp-json\/wp\/v2\/media?parent=33762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}